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Water Heater FAQ’s for Homeowners

Water heaters are a huge investment for any home. They can also be confusing, with so many different types and styles on the market. If you’re looking to buy or replace yours in the near future, here are some questions that will help you decide which one is right for you!

What is a water heater and how does it work?

A water heater is an appliance that provides hot water for your home. Conventional units have a storage tank that is heated with either gas or electricity or by solar power and provides continuous hot water throughout the home. New models are tankless and no longer require a water storage tank to hold the water for heating.

How long will my water heater last?

The lifespan of a water heating unit varies depending on usage and quality, but it’s typically between 8 to 10 years. Some factors can impact how long it lasts such as tank size, energy efficiency, type of energy used, and proper maintenance of the unit over the years.

How do I know if my water heater needs to be replaced?

There are some things you can watch for, such as discoloration of the water coming out of faucets and fixtures; rust or sediment buildup in the bottom of the tank; water leaks around the unit; inconsistent hot water temperatures throughout the home; a low volume of hot water… all of these are signs that replacing the unit may become necessary.

Why should I replace my old water heater with a new one?

There are many benefits to replacing your water heating appliance, including saving money on energy bills and getting a more reliable unit that will last longer. In the case of conventional units with a water storage tank, some problems require replacing the unit as repairing problems with the water tank is not an option. Newer, tankless style units don’t have a holding tank and don’t have all of the problems that are associated with a holding tank.


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on time, and excellent service techs and follow up emails making sure everything went as planned.

They are always professional with good results and reasonable costs

Shawn was very thorough and conscientious. I would definitely would recommend Poor John’s Plumbing to anyone.

Timely and got work completed quickly, fair pricing and provided good explanation for work to be done and other options.

These once again went above and beyond. We were scheduled days out and a cancelation happened. They called us immediately to see if we would take the spot. This team has great customer service and their employees are always polite and professional!

We have used Poor John’s plumbing multiple times over the last year. They have been easy to work with, reliable and reasonably priced. Hence the 5 stars.

Delightful! Shawn went out of his way to look for a part that didn’t come with the product I had and helped me to understand how it all worked. Great experience and service.

Plumbers are very thorough friendly and efficient.

I have used PJ for years for various home improvements. They are always excellent I wouldn't consider another plumber!

These guys are great! Honest, professional & reliable!

Rowdy did a FANTASTIC job! My dog had destroyed my outdoor pipe for my garden hose. I couldn't fix it, so I called Poor John's. Rowdy was on time, polite, communicated well, efficient, cleaned up after himself, and did a great job replacing/repair my pipe and shut-off valve. Would definitely use them again! Highly recommended!

I will definitely be working with Poor John’s for any plumbing needs. Everything was as easy as could be, the pricing is transparent and the work was great. Thank you to Jasmine and Shawn for all their help!

Very satisfied. Rowdy was friendly, courteous, professional and knowledgeable. He completed the mission promptly, explained to me what I needed to know along the way, and cleaned everything up afterwards. He also went to extraordinary efforts to keep the stairs and carpet pristine.

Rowdy was professional, kind and thorough. He also seemed honest and up-front. We will definitely use Poor John's again.

Shawn was on time and explained what he was doing and why it likely leaked. He was kind and courteous (took shoes off when asked).

Excellent work to install water line. Highly recommend.

Technician was extremely informative about install. Very honest with his answers to my questions. Rowdy did excellent professional work!

Poor John's Plumbing is wonderful to work with. We've worked with them over several years on nearly 100 properties. We highly recommend for their knowledge and expertise!

Replaced sewer line. R

We had the folks from Poor John's re-pipe our old (built in 1937) two-story home. This involved extensive work in the basement as well as the second floor. A fair amount of the kitchen ceiling had to be opened up too. Rowdy, our plumber, is a master with Pex Pipe and carefully went about his work. Each night, he cleaned up before leaving. When the job was done, he covered the holes in the kitchen ceiling so that bits of plaster would not fall into the food preparation area. And, most important there were no leaks afterward, and we have like-new water pressure on the second floor. We had this job bid several times, and Poor John's was the most reasonable. I can't recommend them highly enough.

John is great. Very responsive and quality work!

Good knowledge professional always on time. Highly Recommended

Erik at Poor John's came out to install a shut-off for our icemaker. He was on time. He and his technician were professional, knowledgeable, and polite. He even offered us advice on another project we need to do and we will definitely have Poor John's back again.

Outstanding service. Very happy with the work done. Very professional

They were great. Very knowledgeable.